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 Value for Money  1.0
 Rooms  1.0
 Cleanliness  2.0
 Location  2.0
 Security & Safety  3.0
 Service & Staff  3.0
 Food / Dining  4.0
 Total  2.0

"Should not be rated so hight ?"

User Rating:  2.0
Reviewer:   Andreanne L. of Montreal, Canada
Reviewed:   November 16, 2019  (see hotel reviews from Instantworldbooking.com)
Traveled:   November 2019     Type:   Other
1 2 3 4 5
 Value for Money
 Rooms
 Cleanliness
 Location
 Security & Safety
 Service & Staff
 Food / Dining
Comments  (English):
As soon as we arrived there was a strange smell of mold everywhere in the house. Even by opening the windows all day the smell never disappeared . When we started the air conditioning it seems that the smell was getting even stronger and was spreading in the entire house. So we could not us the AC to avoid bad air quality for our baby. Also, we had an issus with the fan in the main bedroom that burst in a small flame and then discharged smoke and a burn smell. The same thing happened with the microwave. Gonzalo gave us a new fan and took the microwave away but we were still worried about potentiel electric problems. We did not feel safe. On top of that, we couldn't swim in the pool since it was dirty and it took two days for Thomas to clean it so we can refresh ourselves since the beach was covered with seaweeds and garbages coming with it. The seaweed problem is really bad. The water is brown and dirty. So we were trap in a smelly condo and a dirty pool and beach. We felt that we couldn't do anything and enjoy our vacation the way we planned it. Just to add to the disappointment, we saw a cockroach in the kitchen cabinet just before we left. This made our decision to leave even easier. We spent a lot of money for this trip and it was nothing like we saw on your reviews. I expected more from a condo rated so hight on vrbo. We feel that our vacation were ruined and never reached what we paid for.


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